Our shop in Portland, Maine is open. New hours are Friday and Saturday from 12-5.

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

CONTACT US

How can we contact you?

Do you have a brick and mortar location?

ORDERING + SHIPPING

Will I receive a confirmation email after I place my order?

When will you ship my order?

How will I know when my order has shipped?

When will my order arrive?

Do you ship internationally?

Do you ship to PO Boxes?

Can I order online and pick-up my order in your shop in Portland, Maine?

Can I modify or cancel my order before it ships?

What happens if my order is lost in transit?

RETURNS + EXCHANGES

Can I return items in my order?

How do I exchange an item?

How long do I have to return my order?

Who pays for return shipping?

WHOLESALE + CUSTOM ORDERS

Do you offer wholesale to the trade?

What is your minimum opening order?

Do you have line sheets or a catalog?

Do you custom or white label projects?

PRODUCT CARE

Caring for your jewelry.

Caring for your bag.

Caring for your felted animals and slippers.

Caring for your apparel, textiles and knits.

Do you offer repairs?

ABOUT US

How do you pronounce MULXIPLY?

What is MULXIPLY?

What does MULXIPLY do?

Who started MULXIPLY?

What makes MULXIPLY different?

Who are MULXIPLY's artisans?

Is MULXIPLY a charity or non-profit?

How are your artisan's paid?

How often do you go to Nepal?

Do you sell your items in Nepal?

SUSTAINABILITY

What is MULXIPLY's statement on sustainability?

What does is mean to be ethically made?